Thank you for shopping at our store. We strive to provide you with the best shopping experience. Please read our Return and Refund Policy carefully to understand your rights and our procedures regarding returns.
1. Overview
We offer a **14-day return and refund policy** exclusively for orders shipped and delivered within **Pakistan**. If 14 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
* The item must be unused, unworn, and in the exact same condition that you received it.
* It must be in its **original packaging** with all tags, labels, and seals intact.
* Proof of purchase (such as your order confirmation email, receipt, or order number) is required.
3. Non-Returnable Items
Certain types of goods are exempt from being returned, including:
* Perishable goods (such as food or flowers).
* Intimate or sanitary goods, personalized items, and customized products.
* Items marked as final sale or clearance.
4. Return Shipping Process (world-wide)
* Customers are responsible for paying their own shipping costs for returning items unless the product delivered was damaged, defective, or incorrect.
* Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
5. Refunds (If Applicable)
Once your return is received and inspected by our team, we will send you an email or WhatsApp message to notify you of the approval or rejection of your refund.
* If approved, your refund will be processed, and a credit will automatically be applied to your bank account, JazzCash, EasyPaisa, or original method of payment within a certain number of working days.
6. Damaged or Defective Items
If you received a damaged, defective, or incorrect product, please contact us immediately within **48 hours of delivery** with pictures or a video unboxing of the item so we can resolve the issue swiftly.
Contact Us
If you have any questions, concerns, or wish to initiate a return, please reach out to us through any of the following channels:
* **Email:**[asecure992@gmail.com]